Business presentation Hugaas Key Management (HKM)

Welcome to a world of service.
Either you are a Manager Director, a Sales Manager, a teamleader, a teacher or any kind of floor walkers or working at frontdesk
…However, you are a college and you provide service! Do not search for a single answer - develop multiple options. People are different, and therefore we have to act differently. In a service delivery it is the needs and expectations that count. We are too often obsessed with selling, and forget the needs. Managers of companies are familiar with the companies' budgets, the meaning behind all the numbers and summaries. They often have an ownership to their work and to the company. But the visions and enthusiastic feelings are less common down in the hierarchy.
Have you ever asked your employees:

What is the value of your customer?
What is service?
What are the customers' expectations and claims?
Why do we lose customers?
What does it cost?
How do we prevent losing customers?
How do we get the customers to trust us?
How can we improve sales?

If everybody is number 10 on the football field the defence will be horrible. All employees have a responsibility for their own task, but also for supporting their colleagues, which in turn gives the result of a team relation. HKM's team approach with an idea matrix and mapping of the company's unique qualities creates enthusiasm and a common drive toward the company's goals. With HKM's workshops, we unveil your company's Unique Selling Points and build consciousness of them. Your team will become more committed and reach common goals. It all ends up with an overall corporate communication that leads to an enhanced reputation. For the company it is about results. For the employees it is about ownership. And for the customers it is about experiencing a unique moment, as well as satisfying the need for a product or a service.

Your employees are the key to creating the experience that makes the customer come back for more. HKM's mission is to unlock the true service potential that resides in your employees. We do this through three distinct modules:

Bronze: Service and customer relations. This module focuses on reputation and customer loyalty, leading to increased sales and loyal employees.
Silver: Communications and dealing with complaints. Here we demonstrate how positive group dynamics within the company can enable the employees to handle challenging situations, for example complaints, with a positive outcome.
Gold: Motivating yourself and others. How can we motivate others when we experience a lack of energy and enthusiasm? We learn from history, live in the present and influence the future, where we invest based on expertise and see the opportunities.

Feedback from HKM's latest course:

Outstanding! I was taken by surprise, have never smiled this much at a course before!
An inspiring day. I had an eye-opening experience
An excellent course!
Inspiring!

HKMs References:
Costal express (Hurtigruta)
Tine Midt-Norge (dairyproducts, national company)
Choice Hotels Norway
Røros Turistinformation (city on the UNESCO world heritage list)
Hospital South/East Norway (Blefjell)
Oslo police school (cantine)
University of Business and Marketing (BI)
Adecco Security (Security at Oslo International Airport)

Future working and in negotiation with:
Choice Hotels scandinavia, locals in Norway.
NSB (Norwegian Railway Company)
Norwegian Army Academy
Military Defence skills and education (Focus)
StatoilHydro
University of Business and Marketing
G4S (Security at Oslo International Airport)

Gunnar Hugaas, owner of Hugaas Key Management (HKM), has been working with service and sales for the past 20 years. He has served as manager at hotels and restaurants, sales manager for an exercise centre, sales representative for a Human Resource firm and speaker at the Norwegian School of Management (BI-Trondheim).

HKM was established in 2004 as a response to the increased importance of service in all lines of business. The contact, and how to understand behaviour between people motivates the employees to more loyalty and better sales results for the company.

Courses from HKM are presented in three modules linked to each other. Our courses have received excellent feedback from a number of customers.
HKM will be happy to guide your trustful employees to new and better results.

At your service - please contact hugaas@keymanagement.no